SHIPPING TO ALL EUROPE

CUSTOMER SERVICE PHONE (0034) 928 565 120

100% ORIGINAL PRODUCTS

GENERAL INFORMATION

From what countries can you buy in this online store?

Currently you can make purchases from all the countries in the European Union.

Is it possible to receive periodic information regarding news and offers via email?

Yes, if you scroll down to the bottom of the page there is a newsletter form.

Can I unsubscribe from the newsletter?

Yes, when you receive a newsletter, the footer holds a section called ‘unsubscribe’

How do I recover my forgotten password?

If you have forgotten your password, you can recover it in ‘Login’ section. You will receive an email with your new password.

How I can confirm my purchase?

Once you have placed your order, you will receive a confirmation email. If you do not receive, please contact our customer service (info@simmis.com or +34928565120)

Can I get to know my order status?

Yes, you can see the date of your order status in real time. To do this go to the "carried out orders" section in your account. If you're not registered, click on the link "Order information" in the confirmation email.

Can I remove an item from my order?

Yes, you can remove items from your shopping cart, If you want to cancel an item in an already processed order by contacting info@simmis.com

What should I do if I receive a defective item?

Usually our dispaching team always double checks that the items are in perfect condition, in the exceptional situation this happens, please contact our customer service at info@simmis.com and we will be glad to solve it.

What should I do if I receive an incorrect item?

If at any time, by mistake, you get an item that you did not order contact our customer service department. info@simmis.com.


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